Terms and Conditions

Unless otherwise especially agreed by us in writing, the terms and conditions stated below apply to all transactions.

Where prices are shown as inclusive of VAT these are at the current rate. Prices will be adjusted accordingly should this rate change.

Prices are subject to alteration without prior notice, however, all prices are confirmed when orders are acknowledged by The Vintage Floor Tile Company. It is the responsibility of the purchaser to ensure all details on our order acknowledgement are correct.

Delivery – The period quoted for delivery is a guideline only. The Vintage Floor Tile Company does not accept responsibility for delays caused by mis-instruction, manufacturing delays, strikes, traffic conditions or adverse weather. Delay times may be extended during the holiday periods and workshop closures. It is advisable that no installation should be arranged until the goods have been received and checked. The Vintage Floor Tile Company will not be held responsible for any arrangement of installation prior to receipt and acceptance of the goods and any charges therein. Many of the goods we sell and supply are reclaimed or salvaged and as such are individual items. These items can be over 100 years old and will, in some instances, have minor imperfections that are characteristic of their age.

• Packaging is free and non-returnable.

• The goods must be checked and signed for in the presence of the carrier.

All products must be inspected once removed from the packaging and The Vintage Floor Tile Company notified within 48 hours of delivery of any scratches, blemishes or other damage. Imperfect tiles should, therefore, not be laid and The Vintage Floor Tile Company will not accept responsibility for replacement of scratched or damaged tiles once they have been laid. This includes any consequential loss or cost of fitting. If The Vintage Floor Tile Company are not notified within 48 hours of the date on the signed delivery note then it will be deemed that The Vintage Floor Tile Company have fully complied with its obligations and claims will not be considered.
• Failure to comply with any of the above may invalidate any claims.
• We recommend that after you check the product on delivery that it is stored in its packaging to prevent damage. The Vintage Floor Tile Company cannot accept responsibility for items damaged after delivery.

The Vintage Floor Tile Company will ensure that goods are delivered in good order and cannot accept any responsibility for any damages that occur after delivery. Signing of the delivery note will be determined as acceptance that goods have been delivered in good order at the time of delivery.

Deliveries by HGV are kerbside only and we do not accept any responsibility for damage to property if our driver is invited into the aforementioned property, this is at the customer’s own risk.

It is important that you satisfy yourself that the condition, quality and function of the goods is suitable for the purpose and use required. If you are not sure then you must advise.

Consequential Loss. The Vintage Floor Tile Company accepts no responsibility for any consequential loss or subsequent costs howsoever arising from the use of new or reclaimed materials supplied by The Vintage Floor Tile Company.

Payment Of Goods – Payment must be made in full and be cleared funds prior to delivery. Any goods not fully paid for will remain the property of The Vintage Floor Tile Company until full, cleared payment has been received. We accept most forms of payment except cheques and American Express (please note that we charge 1% for credit cards).

Cancellations – Once acknowledged by The Vintage Floor Tile Company orders cannot be cancelled except with our consent and on terms that will indemnify us against any loss. These will be advised at the time of cancellation, if required.

Return Of Goods – Under no circumstances can we accept returned goods after six months of delivery without prior written acknowledgement. All goods must be suitably wrapped for transportation. All goods are subject to a minimum re-stocking charge of 35% and is at the discretion of The Vintage Floor Tile Company.

Items will only be considered for return if in the same condition as first delivered.

Items will not be considered for return if they have been installed, used or altered in any way, shape or form.

The cost of returning items is for the client’s account.